We can ship to virtually any address in the United States and Canada. Standard shipping (3-5 business days) is free. If you need your order faster, you may choose upgraded shipping during the check-out process. Contact us for international shipping options outside the United States and Canada or for any other special requests. When your order ships, you will receive a tracking number via email. Please note that it may take up to 24 hours for tracking information to appear after the carrier picks up the shipment.
Most of our rings will ship the same or next business day after you order, even if you choose engraving. Please note that some of our 14K gold rings and dinosaur bone rings take 3-8 weeks to create, so please plan ahead. The lead time is noted on each product page. If no creation time is listed then the ring is ready to ship when you order.
RETURNS & REFUNDS
You may return most new items within 30 days of delivery for a full refund, less our actual shipping and handling fees for the original purchase (typically less than $10 on USA orders). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please note that you must receive return authorization prior to returning any items.
Most rings that have been engraved may be returned or exchanged, but please note that the cost of the engraving itself is non-refundable. Island Jewelry Collection rings are not eligible for return if the ring has been engraved.
Refunds - You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Exchanges - Most rings may be exchanged for another style within 30 days of delivery. If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions. Please note that you must receive return authorization prior to returning any items.
Other than Size Exchanges covered under our warranty policy below, rings with engraving are not eligible for exchange. Rings without engraving are eligible for free size exchanges for 30 days after purchase.
Please note that Island Jewelry Collection rings are not covered under warranty and Eternity Collection Rings have their own warranty (see below). All Island Jewelry Collection rings are identified as such under product specifications.
All other rings are covered by our lifetime warranty. See the following for details.
Manufacturer's Defects. All of our rings are made to the highest standards using quality materials and expert craftsmanship. Our products are guaranteed to be free of defects. Any jewelry that fails to meet our standards of excellence will be replaced under our warranty. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms. To request warranty work, simply Contact Us. If your ring style is no longer being manufactured, a similar style may be substituted.
Eternity Collection Rings Size Exchanges - Our rings are covered by a lifetime size change warranty. Our rings cannot be resized like traditional rings; if your finger size ever changes, we will replace your ring with a new ring. If you are ever in need of a size change please Contact Us with your order number. We will respond quickly with instructions. Please note that any engraving will need to be redone at the customer's expense.
General Warranty Details - Our rings are crafted from materials that cannot be resized or repaired. Rings sent for warranty work or size exchanges will almost always be completely replaced. Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. The warranty does not cover the cost of any new engraving, which will have to be redone on the new ring. We are not responsible for any sentimental value of the original jewelry. Shipping fees for replacement rings are your responsibility. Please note that there is a $40 warranty fee for 14K gold rings after 45 days. Any third party alterations to our rings, except for engraving, will void the warranty.
Eternity Collection Rings Warranty - Lifetime Warranty is valid for the original owner of the ring and is not transferable. Warranty does not include “normal” wear and tear, including scratches, and is not valid on rings that have been altered in any way, including engraved rings. Warranty shipments (to and from) are the responsibility of the customer. Rings are valued specifically at retail value only and do not change. Rings will only be replaced with the same style and width as the original ring. At the manufacturer's discretion, if a particular ring is out of stock or no longer in production, we may offer a ring of very similar style.